Privacy Policy

1. Information we collect

Information you provide

• Email address, username, authentication-provider information, phone number used for SMS account security, and a name if voluntarily provided;
• PayPal or Australian bank details provided for prize payments;
• Referral code and attribution information, notification choices, consent records and account settings;
• Identity, age or Australian residency evidence if reasonably required to verify eligibility or pay a prize; and
• Information included in support, feedback or account-deletion requests.

Information collected automatically

• Device type, operating system, IP address and device or app identifiers;
• Authentication, login and account-security activity;
• App interactions, progress, achievements, rewards, daily-login and streak activity, tasks, optional weekly-raffle entries and advertisement activity;
• Push-notification tokens and notification-delivery information;
• Error, diagnostic, security, fraud-prevention and moderation logs; and
• Limited advertising, rewarded-ad verification, install-referrer, impression-value, revenue-reporting and performance data supplied by third-party services.

We do not collect or store credit-card numbers. We do not receive or store biometric identifiers used by your device for fingerprint, face or device-lock checks; those checks are handled by your device or operating-system provider.

2. How we use information

We use information to create and secure accounts; authenticate users; provide activities, progress, achievements and reward features; operate the optional weekly raffle and verify age, identity, residency and eligibility; issue and validate eligible entries; exclude administrative, legacy or otherwise ineligible entry balances; contact winners and process prize claims; send service, security, reward and draw communications; send optional promotional communications with consent where required; provide support; troubleshoot and improve the Service; measure and reconcile advertising revenue; calculate and audit weekly prize pools; detect fraud, abuse and security incidents; enforce our rules; establish or defend legal claims; and comply with legal, tax, record-keeping and regulatory obligations.

If we cannot collect information marked as required, we may be unable to create or secure an account, validate an entry, determine eligibility, respond to a request or pay a prize. Optional profile and marketing information may be declined without losing core account access, subject to promotion eligibility requirements.

3. Advertising and third-party services

LevelUp is funded through advertising. Google AdMob and related Google services may process device, advertising and interaction information for ad delivery, personalisation where permitted and consented to, rewarded-ad verification, fraud prevention, performance measurement and estimated-earnings reporting. We may receive impression-level paid-event data and aggregated reports containing dates, app or ad-unit identifiers, ad format, currency and estimated earnings. Reported earnings may be used to calculate and audit the prize pool for the optional weekly raffle. Viewing or completing an advertisement does not grant a raffle entry or improve draw odds.

We use Google Firebase and Google Cloud for authentication, databases, server functions and push messaging; Google sign-in and Google Play services for supported authentication, app delivery, security and referral attribution; Twilio SendGrid to deliver account and prize emails; and PayPal or Australian banking systems where selected for prize payment. Those providers may receive identifiers, contact details, technical data or transaction information needed to perform their services and handle it under their own privacy terms. [CONFIRM AND ADD ALL PRODUCTION ANALYTICS, CRASH, CONSENT AND SECURITY SDKs.]

We do not sell or rent personal information. We do not disclose bank details to advertising providers.

4. Storage and security

Information is stored using cloud infrastructure including Google Firebase and Google Cloud. Safeguards may include encrypted transmission, authentication protections, restricted administrative access, two-factor authentication support, security monitoring and logging. No system can guarantee absolute security.

5. Data retention

We retain information only for as long as reasonably necessary to operate the Service, administer draws and prizes, meet legal or taxation obligations, prevent fraud, investigate security incidents and resolve disputes. Current intended periods are: account/profile information while the account is active; support records for [PERIOD]; draw, winner, prize-payment and tax records for [PERIOD]; ad-verification, referral, fraud and security records for [PERIOD OR OBJECTIVE CRITERIA]; and backups for [PERIOD]. The lawyer and business owner must confirm these periods against operational and legal requirements.

After account deletion, most account and profile data is deleted. Limited records may be retained where reasonably required for legal compliance, financial record keeping, fraud prevention, platform integrity, security investigations or dispute resolution. These may include prize-payment records and a limited deletion or anti-abuse record.

6. Public winner information

Winning usernames, prize divisions and prize amounts may be displayed in the app, on the website or through official LevelUp channels to provide transparency about raffle results. Banking details, email addresses, authentication details, security codes and legal names are not publicly displayed without explicit consent.

7. Sharing and disclosure

We do not sell or rent personal information. We may disclose information to trusted providers that operate the Service, deliver advertising, process prize payments or provide security and support; when required by Australian law; or where reasonably necessary to protect users, the Service or the integrity of a raffle.

8. International data transfers

Google, SendGrid, PayPal and other service providers may process or store personal information outside Australia, including in [LIST LIKELY COUNTRIES AFTER CONFIRMING PROVIDER CONFIGURATION]. Where Australian privacy law applies, we take reasonable steps in the circumstances to ensure overseas recipients handle personal information consistently with applicable requirements, subject to statutory exceptions. Overseas laws may differ from Australian law.

9. Account and data deletion

You can request deletion from inside the app through Profile settings, or without the app by using our public LevelUp account-deletion page. You may also email support@satariangames.com with the subject “LevelUp account deletion request”. We will verify that you own the account before processing an emailed request.

Deletion removes the Firebase Authentication account and associated LevelUp profile and user subcollections. Some records may be retained for the limited reasons described in section 5.

10. Children

LevelUp is not intended to collect sensitive personal or financial information from children under 16. A parent or guardian who believes a child has supplied personal information may contact us to request its removal.

11. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Some details can be reviewed in the app. Otherwise email support@satariangames.com. We may verify your identity first. We will respond within a reasonable period and, if we refuse a request where permitted by law, explain the reason and available complaint process.

12. Marketing and choices

You can change available push-notification preferences in the app or device settings. Optional commercial email or electronic messages will identify the sender and include a functional unsubscribe method where required. We will action unsubscribe requests within the period required by law. Opting out of marketing does not stop necessary account, security, draw-administration or prize messages.

13. Privacy complaints

Email a privacy complaint to support@satariangames.com with the conduct complained of and the outcome you seek. Our privacy contact will investigate and aim to respond within [TARGET, e.g. 30 days]. If you are dissatisfied and the Privacy Act applies, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

14. Changes to this policy

We may update this Privacy Policy periodically. Updated versions will be published in the app and/or on this website with a revised “Last updated” date.

15. Contact us

Privacy Officer
Satarian Games Pty Ltd
ABN: 81 700 522 943
ACN: 700 522 943
626 Beardy River Road, Dumaresq Valley NSW 2372
Email: support@satariangames.com